Technical Pre Sales/Services Officer - Distribution
- Job description
- Technical Pre Sales/Services Officer - Distribution
- Organisation
- Espion Ltd.
- The Company
- Espion Ltd is a young company specialising in IT Security Products, Services and Training. The company has experienced strong growth over the past two years and has an aggressive development strategy to increase growth and further enhance their position in the market place. This development strategy also includes strategies to develop abroad, and increase the services offering. For more information log on to http://www.espiondistribution.ie
- The Candidate
The ideal candidate will be responsible for providing product technical expertise, in the Pre Sales & Post Sales qualification cycle including 2nd and 3rd level support and training on a range of networking and security products. This role also includes internal IT support and requires a good knowledge of desk top and network security environments.
A professional in every sense including presentation, presence, communication and technical ability, the candidate will have a minimum of 1 year Technical experience at a high level. The candidate will possess a third level qualification, have a good understanding of IT infrastructure/Security and have proven success in support.
Personal Characteristics
• Technical - really enjoys new technologies and likes to self educate on products - but with good interpersonal skills.
• 2nd & 3rd level support - must have very good general knowledge of networking, security, etc i.e. how IP networks work.
• Training - ability to give training courses to engineering teams (kick start and beyond), needs to have good presence and likes training other engineers.
• Interpersonal skills strong to deal with a customer and manufacturer focus.
• With a desire to create a best in class support centre for the channel - someone who views support as an opportunity to engage with partners and develop solutions and possible sales opportunities - previous operational experience on a helpdesk a bonus
• Someone who wants to develop from a pure “service engineer or support engineer” to a full on technical expert with all the functions that requires – ambitious to succeed in a multi faceted environment – Technical, trainer, support, expert, vendor contact, Pre Sales expert- Function
• 2nd and 3rd level support on a range of products
• Installation services when required
• Training – Kick start programmes across a range of products – previous training experience a bonus
• Previous experience on Fortinet a bonus but certainly hands on experience as a networking and security engineer who wants to move to next stage
• Internal I.T. support - General IT support - to take charge and develop the function as a business enabler - needs good knowledge of desk top environment and related security
- Location
- Deansgrange, Co. Dublin.
- Contact
- Colman Morrissey: